Refund Policy

The Australian Cinematographers Society puts the needs of our members first. We are committed to providing value-for-money membership services for our members.

Our Refund Policy sets out the commitments we make to all our members and some of their responsibilities as members. To discuss a refund, please contact your local state or territory branch treasurer via email at;

Membership Fees

The ACS membership subscription is a non-refundable fee. In the case of a member making an application in writing to the National Executive within 30 days of making the payment a refund will be considered. A new member may seek a refund by application to the National Office within 30 days of making the payment. The application must state the reasons for the request of refund of accreditation fees and membership fees. The application must also contain all original invoice issued by the ACS from that payment.

For workshops and events

You may cancel your registration without penalty or obligation by submitting to the ACS a signed and dated written notice post marked 10 working days prior to the date of your states workshop. After this date, due to the nature of this program, payment of 50% of the full non-member fee will be charged to cover expenses, including lost revenue.

Cancellations made within three days of the workshop will not be refunded. If you are unable to attend for any reason you may have someone substitute for you – just call the ACS branch prior to the event to advise of the change.

If insufficient registrations are reached the ACS have the right to cancel the workshop or event and full re-funds will be given. The ACS will take no responsibility for any additional costs incurred to the registrant.

Merchandise (ACS SHOP)

Merchandise Sales are managed through the ACS Shop Online at

All policies are listed on the website.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

  • Downloadable products
  • Products marked as non-returnable at point of sale

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain numberof days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the Contact Us page

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If they are found to be faulty we will replace them unless specified at point of sale.

To return your product, you should send or deliver your product to: Cameraquip Melbourne, 434 Clarendon Street, South Melbourne VIC 3205 Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.